**Covid-19 updates for 2020 season (changes made 29th June 2020)
*** Covid -19 you have a duty to protect yourself and others from transmission of the virus and must follow the current Government recommended cleaning and personal hygiene guidelines.
Please ensure that you read the following terms and conditions before completing your booking. When you make a booking you are entering into a contract with MarGins Walking and Glamping Holidays (us) and these terms and conditions form the basis of your contract with us and the limit of our liabilities.
Payments and deposits:
**Due to the Covid-19 crisis we will be taking full payment 10 days prior to your holiday start date. This is non-refundable but you will have the option to re-schedule during our 2021 season if you have had to cancel because you or a member of your party showing Covid-19 symptoms.
** In the event of further lockdowns, you can either transfer your holiday to another date during our 2021 season or we will make a full refund.
Click HERE for further information on our Covid-19 Safety Measures
A deposit of £75 per person for a walking holiday or a deposit of £75 per tent for a Glamping Holiday is payable on confirmation of your booking and must be received by us within 5 working days of our confirmation email in order to secure your chosen holiday date and package. Once payment has been received, if you have booked one of our Walking Holidays, we will send you a 'Welcome Pack' to assist you with planning your holiday. On payment of the final balance, we will then send you a detailed 'Information Pack' which includes information on your Walking Holiday package. For our Glamping Holidays you will receive an Information Pack once full balance has been paid 8 weeks prior to your holiday start date.
It is your responsibility to pay the balance no later than 56 days (8 weeks) before the start date of your holiday **
If the balance of payment is not received by this time, MarGins Walking and Glamping Holidays reserve the right to cancel your booking, retain the deposit and apply the cancellation charges set out below.
A refundable damage deposit of £100 will be added to your final balance on our Glamping Holidays per tent. This deposit covers damages, breakages, or extra cleaning that may be required. This will be returned within five days of departure, minus deductions if applicable, which will be fully itemised. Any damages over the £100 will be paid for by you as a MarGins Walking and Glamping Holidays guest.
We regret that we cannot accept any bookings from any person under the age of 18 who is unaccompanied by a parent or legal guardian. Persons under the age of 18 will be the sole responsibility of the parent/guardian.
By Bank transfer (our preferred payment method) - We will send you our bank details on confirmation of booking if you wish to use this method (charges may be incurred by your bank which we are not held responsible for).
By cheque - Made payable to MarGins. Payment will be deemed made once the funds have cleared through the bank. Please ensure you allow sufficient time for your cheque to clear when making your final payment. We reserve the right to refuse payment by cheque if it is within 10 days of the start date of the holiday.
By PayPal - You do not need a PayPal account to use this method we will send details on how to do this at the time of booking.
Cancellation or amendments:
Should you need to cancel your MarGins Walking and Glamping Holiday please let us know immediately. You must then put your cancellation in writing and send to us at Hillside, Long Lane, Colby, Norfolk, NR11 7EF by recorded mail. The cancellation will take effect from the day we receive the letter at our postal address.
Cancellation charges will apply:
More than 56 days prior to the start date of you holiday – the deposit of £75 (per person for walking holidays) will be retained.**
Between 55 and 29 days prior to the start date of you holiday – 50% of the total cost of the holiday (excluding the deposit of £75 - per person for walking holidays) will be reimbursed.**
Between 28 days and 14 days prior to the start date of your holiday - 25% of the total cost of your holiday (excluding the deposit of £75 - per person for walking holidays) will be reimbursed.**
Between 13 days and the start date of your holiday – no refund will be given for the cancellation of your holiday.**
No refund can be given if during your holiday you decide not to continue for any reason for the duration of your holiday.
In the unlikely event MarGins Walking and Glamping Holidays has to cancel your holiday due to circumstances beyond our control you will receive a full refund unless we are able to offer an acceptable alternative. If you receive a full refund due to a cancellation you will not be entitled to any further sums of compensation, damages or otherwise arising from the cancellation.
Should you need to amend your holiday date please let us know immediately and we will advise you if your request is possible. If we can accommodate your amendment a £20 admin fee will be charged.
**please make sure you have adequate travel insurance for your MarGins Holiday prior to your holidays start date.
It is your responsibility to take out the appropriate travel and holiday insurance prior to your holiday to cover such eventualities as personal accident, illness and loss/theft of personal possessions and cancellation. We will not accept any liability for any loss, damage or injury resulting from Force Majeure or any unforeseen circumstances beyond our control.
We will transfer 1 piece of luggage per person weighing no more than 15 kilos per bag on all walking holidays. MarGins Walking and Glamping Holidays does not accept any responsibility for damage or loss to any items of luggage or its contents during transportation or when left in your glamping accommodation. It is your responsibility to make sure your luggage is packed securely and safely and that there are no items of value included. It is your responsibility to make sure you have suitable insurance cover.
Health and Safety:
It is your responsibility to make sure you have a reasonable level of fitness and health appropriate for the length of the walk and that you are suitably equipped. Sole responsibility for your personal safety remains with you. MarGins Walking and Glamping Holidays cannot be held responsible for injury or ill health by any member of your party, including your dogs, during the holiday. It is your responsibility to follow safety measures given to you by MarGins Walking and Glamping Holidays, to follow the Country Code throughout your holiday and abide by any route requests or warnings displayed on the Norfolk Coast Path acting sensibly and prudently at all times.
Consideration for others and equipment:
You are expected to be considerate towards other people and their property especially when staying on the campsites. Anyone reported as behaving in an inconsiderate manner will be immediately asked to leave their MarGins Walking and Glamping Holiday and all monies paid by that person(s) will be forfeited and no compensation shall be paid to that person or persons***.
Any of your party (including dogs) who cause damage to MarGins Walking and Glamping equipment through careless or negligent behaviour will be held responsible for that damage and will be liable to pay compensation to us, to cover the replacement costs of that equipment.
All of your glamping locations are on reputable campsites with a long history of excellent service to campers. If you have any problems that cannot be rectified with the campsite wardens, please contact us and we will endeavour to resolve the issue. Should you have a complaint regarding your locations please contact us via the complaints procedure set out below.
Any information you provide us with in relation to you and your party will remain in complete confidence and will not be given to a third party. The only exception will be your name which will be provided to each campsite before you stay, to enable them to meet their regulatory requirements.
If there is anything you are not happy with that involves your booking with MarGins Walking and Glamping Holidays please get in touch and we will endeavour to work with you to make sure we come to a positive resolve.
We do appreciate your feedback as our sole aim is to make your whole experience with us as professional and enjoyable as possible and to keep developing and improving our holiday experience.
Mobile: 07787 534809
Postal address: Hillside, Long Lane, Colby, Norfolk NR11 7EF